Notes.

Guest complaints aren't an ops problem to manage. They're a precise map of where your product is failing.

A 2.6-star rating looks like a verdict. It's actually a diagnostic.

One-star reviews aren't complaints. They're failed jobs.

Getting fluent with AI means letting go of the part of the work I loved. The craft didn't disappear. It moved.

How my consulting site gets built with Claude, ChatGPT, GitHub and Vercel, and where I show up in the flow.

When code takes minutes, your ideas speed up to match your tools, not your judgment.

The first thing AI did to content was remove the cost of production.

There's a version of productivity that feels like progress but isn't.

For a while, my relationship with Claude was simple. I had a question or a task, I typed it in, I got something back. Useful, but not that different from a smarter search engine.

Not a prototype. Not a rough sketch. A documented, visual, working proof-of-concept in under 20 minutes.

Let me tell you about last Tuesday.

This is the first in a series of articles documenting something I am still in the middle of. Not a finished product. Not a case study. An experiment in using AI to lower the barrier to one of the...

I spent three hours last week iterating on a prototype. Moving buttons. Tweaking layouts. Adjusting copy. Shipping revisions back and forth. Then I stopped and asked myself: what am I actually...

I sat in a review meeting once where an engineer presented a beautifully architected system design. Boxes, arrows, data flows—the kind of diagram that looks like someone actually thought things...

I shipped a feature that worked. The metrics proved it. Adoption was moving in the right direction, conversion was up, and technically we nailed the brief. But walking around the office, I could...

Product is a metrics-driven career. Not only do you have to show results, but you also have to dive into funnels, charts, and other data sources to back up any ideas you have.

Imagine you spent hundreds of thousands of dollars researching what users want. You asked them dozens, if not hundreds, of questions. Panel after panel shuffles in and out of your conference...

I've had the privilege to work at exciting companies over the years. My biggest takeaway has been that the strength of the leadership determines the quality of the outcomes.

Let's talk about values!

We've talked about values; now, let's talk vision!

So far, we've covered leadership, values, and vision, so let's do a quick run-through on transparency.